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Voice123 Most Common FAQ's
Answers from Community Manager for Most Common FAQ's in Voice123
Voice123 customer service handles between 25,000 and 30,000 emails a month from the good folks of
the voice over industry.
Taken straight from the front lines of Voice123 Voice Talent customer service, we compiled this list of
the most common FAQ's to better assist you. We hope this helps you!
- Why did I stop receiving invitations on Voice123?
- How many auditions can I do before SmartCast cuts me off?
- How is it fair that I have to stop auditioning with so many clients out there?
- How many auditions can I do before SmartCast cuts me off?
- Why is there a ranking system?
- I was ranked Finalist, but I do not get work. Why?
- I was ranked first, and never heard anything. Why?
- I keep getting bad rankings. Is my Voice123 career over?
- Why do I see jobs that pay so low all the time?
- Why am I not visible in the Voice123 search feature?
- Why is my profile still visible in Google searches when I already deleted it?
- I am sent jobs I cannot audition for, so what is the purpose of me seeing them?
"Why did I stop receiving invitations to voice jobs posted on Voice123?"
There may be several reasons why a voice talent stopped receiving invites. Some reasons can be fixed
immediately, and others, not so quickly:
- You simply did not match any job posted for the day, due to the content in your profile. Take a
Daily Summary, which you should receive via email everyday, and make sure all of your profile is filled
out properly for the jobs you wanted. Also, be careful of the budget filters because if you check off
every box, you have opted of almost every job. NOTE: Text in your profile does not match to jobs
- Did your emails from Voice123 start going into your spam folder? Login to your Voice123 account,
and see if you have been receiving jobs, but not the email invitations from SmartCast.
- Voice123 uses a casting technology called
href="http://support.voice123.com/article/What_is_SmartCast.html">SmartCast. This software
ultimately attempts to fairly distribute auditions between all href="http://voice123.com/web/common/register_talent.cgi">premium subscribers to Voice123.
This means that due to the amount you have auditioned, you may at times go without being invited for a
day or even as long as a week. The software is assuming that when voice talent are auditioning, they
are doing so because they know they are perfect for the job, and that will lead to paid work.
- Audition wisely. Not every voice seeker, or job, posted on the site is right for everyone. You may
want to check Project Details of each job to see if the voice seeker has a history of listening to
auditions, or not. Also, check to see how long the voice seeker has used Voice123. Given that
SmartCast connects you to voice seekers to help build relationships, auditioning for repeat users of the
site may lead to repeat work. Voice seekers have an interface that allows them to save voice talent who
How many auditions can I do before SmartCast cuts me off?
- SmartCast has no direct number. Given the software is trying to fairly distribute work, when you
stop receiving invites depends on your activity compared to talent similar to you. You are able to see a
percentage of how much more you are auditioning than others in your My Stats page. If you are
auditioning more than 150% compared to others, it may be time to be extra picky with voice jobs.
How is it fair that I have to stop auditioning with so many clients out there?
- It is a common misconception that when one works online, auditioning more will lead to more
clients. This is an ideal that works in an offline environment, but when working online every voice talent
should be aware that the jobs they audition for, will be the same jobs that show up again in the future.
Therefore, voice talent ultimately manage what jobs are posted on the site.
- Voice123 had worked previously under a business model that allowed for all jobs being posted to be
auditioned for by everyone. The end result was that less than 10% of auditions were opened, voice
seekers did not want to listen to 200-400 auditions, and voice talent were not working or getting a return
of investment for their premium subscription. If you would like to read more on
why auditioning for everything is a mistake, please read this blog.
- On average, voice talent only audition against 10 people per job. This means every voice talent who
pays to become a premium subscriber will have a fighting chance. In addition, each audition they go for
will have more impact as the voice talent is not being grouped into 200-400 auditions that may have
been from voice talent submitting spam.
Why is there a ranking system?
- Ranking systems are a necessity for web software because the technology behind them keeps you
connected for future usage of Voice123, when there are positive experiences.
I was ranked Finalist, but I do not get work. Why?
- Keep in mind, the ranking is a reflection of the audition, and due to the way SmartCast matches
voice talent, you may be losing out to the very same people all the time! If you find yourself asking
why, a good idea is to check your competition on the Voice123 search feature, href="http://voicethedream.com/2011/05/27/voice-over-tip-use-our-search-feature-to-study-
competition/">as advised in this blog post. In addition, they may enjoy the artist-side of your
audition, but they witnessed something in your remarks that seemed to tell them you may not
understand this is a business to business/do-it-yourself website. You may also contend with others who
were ranked Finalist as well.
I was ranked first, and never heard anything. Why?
- The term "1st out of...", or whatever placement you see, is an auto-generated statement based on
how high your ranking was compared to others who were ranked. This does mean you can be ranked
very low, but still be ranked 1st, if no one else was ranked.
I keep getting bad rankings. Is my Voice123 career over?
- Simply put...No, nor will anyone's opinion nor software end a career. Rankings are a tool to let you
know what voice seekers have been thinking of what you submit. If you find the experience has not
been positive, it may be time to research if you are submitting for work that fits you, or you may need
to do more homework on the audio you are submitting. A very helpful blog articla on this subject can
be found here: http://voicethedream.com/2012/12/10/what-do-those-rankings-really-mean/
- Note about rankings: There are over 700 million people using websites today. Most of them employ
technology based around what people like and do not like, and by giving people that freedom to express
an opinion. By no means should you ever take online feedback personally.
Why do I see jobs that pay so low all the time?
- Remember that Voice123 uses Smartcast, and the algorithms within it will be connecting you to
voice seekers. If you see low paying jobs all the time, stop auditioning for them.
- The key to being paid more and better, and receiving more direct invites, comes from
waiting til you find like-minded businesses who pay you what you know you deserve.
- Note: The quotes you see on projects may not determine what you will be paid. That depends on
YOU and your business negotiation skills, and what you offer.
Why am I not visible in the Voice123 search feature?
There are a few reasons why someone disappears from the Voice123 Search Feature, or is not found:
- You have a free account on Voice123. The Voice123 search feature is for premium subscribers only.
You may see a standard profile, if you search by name.
- You have modified your profile or demo, and it went into Voice123 Quality Assurance. We do this to
make sure all demos and profiles are professional representations of the talent, and Voice123 website,
for the purposes of the voice over industry.
- Recommendation: Modify your profile on Friday. We work weekends and you do not want your
profile missing from the search feature during busier days of the week.
Why is my profile still visible in Google searches when I already deleted it?
- Voice123 may delete your profile, but Google searches are the results of Google scanning data
every 4-6 weeks. Your profile may be deleted from the site, but Google will take a bit longer for it to be
removed from searches.
I am sent jobs I cannot audition for with my free account, so what is the purpose of me seeing
- Every voice talent who wishes to work online simply needs to be found online. Voice123 is the first,
and most successful online casting site.
- There are thousands of voice talent who create profiles, and each one must remember that part of
working online includes online marketing. Voice123 is no different. The New Project emails being sent
are marketing emails to show you traffic on the website, so you may have time to do the necessary
homework before paying to join as a premium subscriber.
Do you see a question missing from this list?
If so, please let us know!
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