How does Voice123 handle buyer's contact information?
To protect the buyer's contact information, Voice123 will never publish it on the "Project Details" page. The company name, however, may be shown in certain cases where the buyer opts not to hide it. In order for you to be able to see the name of the company that posted a project (assuming they have opted to make it available), all of the following criteria must be met:
You must be signed into your account.
The project must be opened. If the project is closed the company name will not displayed.
You must have been invited to submit an audition or proposal to the project (either via SmartCast or directly). If you haven't been invited, you won't be able to see the company name.
The buyer must have agreed to show their company name. Some buyers want to protect their company name as part of their contact information. (see reasons below)
These are several reasons why buyers want to protect their information:
The contact information is protected because many buyers prefer to fully handle the project through Voice123. As such, there is no need for the talent or voice producer to contact the voice seeker directly using other means.
The contact information is protected because some projects contain confidential information regarding marketing strategies, development, etc. If the name of the buyer is published, their competition may figure out their plans.
The contact information is protected as some unscrupulous users may use that information and, using research tools like Google, find out the contact information of the buyer. With the contact information on hand, they could spam (send unsolicited messages) the buyer, offering unsolicited services. Unfortunately, this has actually happened in the past and buyers have complained.
It is not acceptable professional business etiquette to contact a buyer or their company directly regarding any project unless the buyer (not SmartCast) invited you directly, sent you a PRIVATE message, or gave you a phone call. Most buyers that use Voice123 do not want to be contacted directly and their privacy and time should be respected. Please be advised this is considered unprofessional behavior that hurts the voice over community. If this conduct is brought to the attention of Voice123, the consequences include subscription cancellation with no refund, as well as being prohibited from participating in the Voice123 marketplace.
Voice123 tries to screen buyers using many tools. We try to verify all of the information provided by them with the objective of posting as many legitimate projects as possible coming from serious companies. We keep their contact information in our records in case we need to contact them.
Legal Note: Although Voice123 tries to determine the legitimacy of all buyers, you are responsible for conducting your own investigation regarding any and all claims made by prospective buyers, agents and/or clients. You assume all liability for use of any information you find through Voice123, LLC, or any of its publications.