How to request a refund?

Voice123 understands that circumstances can change and aims to make its refund policy as clear as possible.

Voice123 offers a 30-day money-back guarantee for first-time paying members on eligible plans. If, within 30 days of your purchase, you decide the membership isn’t right for you, you can contact us to request a full refund.

How to request an eligible refund

If your purchase is eligible for a refund, contact the Voice123 Customer Success team at help@voice123.com within 30 days of your purchase.

Please include the reason for your request so we can assist you as quickly as possible.

Refunds are not automatic. Refunds take 5–7 business days to process after you request them.

When refunds are not available

The 30-day money-back guarantee does not apply to:

• Monthly plans, including purchases made by first-time paying members
• Plans purchased at a discount or during a promotion

These purchases are non-refundable.

Elite memberships

If you wish to downgrade your Elite membership, please contact us at help@voice123.com. Depending on your membership, we may credit the remaining balance to your Voice123 account instead of refunding it.

Voice123 may, at its sole discretion, issue account credits for plan changes, downgrades, or other account adjustments. Voice123 provides such credits as a courtesy; they are not guaranteed and are determined by Voice123. Credits have no cash value, are non-transferable, and may only be used toward eligible Voice123 services as specified by Voice123. Account credits are not refunds and are not redeemable for cash or any cash equivalent.