How does the Secure Payment system work for clients?

Voice123 has rolled out a Secure Payment system where Voice123 acts as a guarantor for the transaction.

This service fee is 9% and it will be added to the final negotiated amount between the client and the voice actor.

This means that we won’t subtract any funds from the amount the voice actor has agreed to and we will send them the full amount.

This service fee will come into effect on Wednesday the 20th of January 2021.

It will be a simple 3 step system

1. You let Voice123 know that you want to connect a payment and delivery method to your booking. Voice123 will then start to manage the transaction until the final recording is accepted.
2. As soon as the voice-over agreement has been made, the client transfers the payment to Voice123.
3. Voice123 holds the payment until the final recording is accepted. Voice123 then releases it to the voice actor.

The benefits of using Secure Payment

• A secure and trusted third-party to manage your payments.
• Guaranteed service and minimum hassle.
• Solves your problem of sending and receiving money worldwide

Frequently Asked Questions (FAQ)

1. How do you enable Secure Payment?
   
   

   • Secure Payment will be enabled when you book a voice actor. You can book a voice actor by following these steps:

      

     1. Open the selected voice actor's proposal and click BOOK VOICE ACTOR in the bottom right.
        
        
     2. It will generate the draft for the booking and update any direction, script changes, or details if necessary.
        
        
     3. Make sure that under Section 2. Money Matters that Use Voice123 Secure Payment and Delivery is enabled and the switch is turned to blue.

         

     4. Click Submit in the bottom right.
        
        
2. How do you transfer the money to Voice123?
   
   • You can pay via PayPal or credit card, to complete the payment please go to your booking and click on the button where it says COMPLETE PAYMENT.
     
   • If you're having any issues completing the payment please reach out to us at help@voice123.com and we'll gladly follow up.
     
     
3. What are the costs of using Secure Payment?
    
   • The service fee is 9% and it will be added to the final negotiated amount between the client and the voice actor.
4. When do you receive the final recording?
   • Voice123 will share the recording with you and you will be able to review it before final acceptance.